Refund Policy

1.1 We aim for your complete satisfaction with every purchase. Please review our refund and return policy to understand your options.

1.2 To qualify for a refund, your item must be unused and in its original packaging.

1.3 To initiate a refund on the website, log in to your account, navigate to your order history, select the specific order, and follow the prompts. Alternatively, contact our customer service at within seven (7) days of receiving your item.

1.4 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method. Refunds may take up to [number] business days to reflect in your account, depending on your payment method and financial institution.

1.5 Please note that shipping costs are non-refundable.

1.6 Refunds for purchases made during promotional periods or with discount codes will be processed based on the actual amount paid after the discount is applied. In the case of a manufacturer’s warranty covering the item, the warranty terms and conditions will apply, and customers may need to contact the manufacturer directly for warranty claims beyond our return and refund policy.

1.7 Items returned without prior authorization or outside of the specified return period may be subject to refusal or delay in processing. We reserve the right to refuse refunds or returns if it is determined that the item has been used, damaged due to misuse, or is not in its original condition.

1.8 Partial refunds may be issued for items that are not in their original condition, damaged, or missing parts for reasons not due to our error. If your refund is delayed beyond the specified timeframe, please contact our customer service for assistance and updates on the status of your refund.

1.9 If the item was purchased using a gift card, the refund will be issued back to the original gift card.

1.10 If you received a free gift or promotional item with your purchase and you return the qualifying item for a refund, the value of the free gift or promotional item may be deducted from your refund amount.

1.11 Refunds for purchases made through third-party payment providers (e.g., PayPal, Apple Pay) will be subject to the refund policies of those providers.

1.12 Customers are encouraged to retain proof of return shipment, such as tracking information or a receipt, as we are not responsible for items lost or damaged in transit during the return process.

1.13 Return shipping fees are the responsibility of the customer. The return shipping fee for PUDO Locker shipping method is R60, and the return address is any PUDO Locker around Pretoria Central.

1.14 Returns received after the specified timeframe may be subject to a restocking fee or may not be accepted.

1.15 If you encounter any difficulties or have special circumstances regarding your return or refund, please contact our customer service team for personalized assistance and support.