Privacy Policy
1. Information We Collect
1.1 Personal Information
When you create an account, we collect your name, email address, and password. During the checkout process, we collect your shipping address and payment details. We may also collect your phone number, billing address, and any other information you voluntarily provide.
1.2 Automatically Collected Information
We may collect information about your device, IP address, browser type, and browsing patterns using cookies and similar technologies. This includes details about your visits to our site, such as traffic data, location data, and other communication data.
1.3 User-Generated Content
Any content you voluntarily submit, such as product reviews, comments, or other contributions, may be collected and displayed on our platform. This information may also include metadata associated with your submissions, such as the time and date of submission.
1.4 Additional Information
We may collect additional information as necessary to provide services and respond to your inquiries. This could include customer support interactions, survey responses, and any other information you choose to share with us.
2. How We Use Your Information
2.1 Order Processing
We use your personal information to process and fulfill your orders, communicate about transactions, and provide customer support. This includes verifying your identity, processing payments, and delivering products to your specified address.
2.2 Account Management
Your account information is used to manage your account, personalize your experience, and send account-related notifications. We may use this information to ensure the security of your account and to provide features such as saved preferences and order history.
2.3 Marketing and Communications
With your consent, we may send you promotional materials, newsletters, and updates about our products and services. You can opt-out of receiving these communications at any time by following the instructions provided in our emails or contacting our support team.
2.4 Website Improvement
We use the information collected to improve our website, understand customer behavior, and enhance user experience. This includes analyzing site usage patterns, troubleshooting issues, and testing new features.
2.5 Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our policies, and protecting our rights and interests.
3. Information Sharing
3.1 Third-Party Service Providers
We may share your information with third-party service providers to facilitate order processing, payment processing, and shipping. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
3.2 Legal Compliance
We may disclose your information when required by law or in response to legal requests, such as subpoenas, court orders, or government investigations. This may include sharing information with law enforcement or other regulatory bodies.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner. We will notify you of any such changes and ensure that the new owner respects your privacy rights.
3.4 Affiliates and Partners
We may share your information with our affiliates and business partners for marketing, advertising, and other purposes. These entities are required to protect your information in accordance with this Privacy Policy.
3.5 Aggregate Data
We may share aggregate or anonymized data that does not identify you personally with third parties for research, marketing, or other business purposes.
4. Security
4.1 Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption, firewalls, and secure server environments.
4.2 Payment Information
Payment transactions are processed securely through reputable payment gateways, and we do not store your payment details. Our payment processors comply with industry standards to ensure the security of your financial information.
4.3 Access Controls
Access to your personal information is restricted to authorized personnel who need it to perform their job functions. These individuals are bound by confidentiality obligations and may be subject to disciplinary action if they fail to comply.
4.4 Monitoring and Testing
We regularly monitor our systems for potential vulnerabilities and attacks. We also conduct periodic security audits and assessments to identify and address any weaknesses in our infrastructure.
5. Your Choices
5.1 Account Settings
You can review and update your account information through your account settings. This includes changing your contact information, updating your preferences, and managing your password.
5.2 Marketing Preferences
You can opt-out of receiving marketing communications by following the instructions in our emails or contacting our support team. Please note that you may still receive non-promotional emails related to your account or transactions.
5.3 Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
6. Cookies and Tracking Technologies
6.1 Cookie Usage
We use cookies and similar technologies to collect information about your browsing activities. This helps us understand how you interact with our site, remember your preferences, and provide personalized content.
6.2 Types of Cookies
We use different types of cookies, including:
- Essential Cookies: These are necessary for the website to function properly and cannot be disabled.
- Performance Cookies: These collect information about how visitors use our site and help us improve its performance.
- Functionality Cookies: These allow us to remember your preferences and provide enhanced features.
- Advertising Cookies: These are used to deliver relevant ads and track the effectiveness of our advertising campaigns.
6.3 Managing Cookies
You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website.
7. Children’s Privacy
7.1 Age Restriction
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
7.2 Parental Consent
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will work with you to address your concerns and take appropriate action.
8. Changes to This Privacy Policy
8.1 Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our practices and legal requirements. We will notify you of any significant changes through our website or other communication channels.
8.2 Notification of Changes
You will be notified of any significant changes to this Privacy Policy through our website or via email. Your continued use of our services constitutes your acceptance of the updated policy.
9. Contact Us
9.1 Questions and Concerns
If you have any questions or concerns about our Privacy Policy, please contact us at support@kemyshopping.com. We are committed to addressing your inquiries and resolving any issues you may have.
9.2 Data Protection Officer
KemyShopping has appointed a Data Protection Officer responsible for overseeing data protection matters. You can contact the Data Protection Officer at koketso@kemyshopping.com.
10. International Data Transfers
10.1 Cross-Border Data Transfer
As KemyShopping operates in South Africa, your personal information may be transferred and stored in other countries where we or our service providers have operations. By using our services, you consent to the transfer of information outside of your country.
10.2 Data Protection Laws
We take steps to ensure that your information is treated securely and in accordance with applicable data protection laws. This includes implementing appropriate safeguards and contractual obligations with third parties.
11. Retention of Personal Information
11.1 Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. This includes retaining information for legal, accounting, or reporting obligations.
11.2 Account Deactivation
You can request the deactivation of your account by contacting our support team. Deactivating your account may involve the anonymization or deletion of your personal information, as permitted by applicable law. We may retain certain information to comply with legal obligations or resolve disputes.
12. User Rights and Choices
12.1 Access and Correction
You have the right to access and correct your personal information. You can do so by logging into your account or contacting our support team. We will respond to your request within a reasonable timeframe.
12.2 Withdrawal of Consent
If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. This may affect your ability to use certain features of our services.
12.3 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this information to you or a third party upon request, subject to applicable legal and regulatory requirements.
12.4 Deletion of Data
You have the right to request the deletion of your personal information under certain circumstances. We will evaluate your request and take appropriate action, subject to applicable legal and regulatory requirements.
13. Data Protection Officer
13.1 Contact Information
KemyShopping has appointed a Data Protection Officer responsible for overseeing data protection matters. You can contact the Data Protection Officer at koketso@kemyshopping.com.
14. Complaints
14.1 Lodging a Complaint
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data
protection authority. We are committed to resolving any privacy issues in a timely and satisfactory manner.
15. Governing Law
15.1 Applicable Law
This Privacy Policy is governed by and construed in accordance with the laws of South Africa. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the South African courts.
16. International Users
16.1 Global Reach
KemyShopping operates globally, and as such, we may process information in various jurisdictions. This means that your personal information may be transferred to, stored, and processed in a country other than your own. By using our services, you consent to such international data transfers.
16.2 Data Protection Regulations
We comply with data protection regulations applicable in the regions where we operate. This includes adhering to the principles of the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
17. Third-Party Links
17.1 External Websites
Our website may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites, and we are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.
18. Consent
18.1 Informed Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
18.2 Updating Your Consent
You have the right to update your consent preferences at any time. This can be done through your account settings or by contacting our support team. Changes to your consent preferences will be implemented promptly.
19. Analytics and Advertising
19.1 Analytics Services
We use third-party analytics services to collect and analyze information about your use of our website. These services help us understand user behavior, track performance, and improve our services. The information collected by these services is typically anonymized and aggregated.
19.2 Advertising Partners
We may partner with third-party advertising networks to display ads on our website or other platforms. These partners may use cookies and similar technologies to collect information about your online activities and provide you with targeted advertising based on your interests.
19.3 Opting Out
You can opt-out of targeted advertising by adjusting your cookie settings or using opt-out tools provided by the advertising networks. Please note that opting out of targeted advertising does not mean you will no longer see ads; it only means that the ads you see will not be personalized based on your interests.
20. Behavioral Tracking
20.1 Tracking Technologies
We use tracking technologies, such as cookies and web beacons, to collect information about your browsing activities over time and across different websites. This helps us understand user preferences and improve our services.
20.2 Do Not Track (DNT)
Our website does not currently respond to Do Not Track (DNT) signals from browsers. However, you can manage your tracking preferences through your browser settings.
21. Mobile Applications
21.1 App Permissions
If you use our mobile applications, we may request access to certain features and information on your device, such as your location, camera, or contacts. You can manage these permissions through your device settings.
21.2 Push Notifications
With your consent, we may send you push notifications to provide updates, reminders, or promotional messages. You can manage your push notification preferences through the app settings or your device settings.
22. Social Media
22.1 Social Media Integration
Our website may include social media features, such as “like” or “share” buttons, provided by third-party social media platforms. These features may collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policies of the respective platforms.
22.2 User Content
If you interact with us on social media, we may collect the information you provide, such as your username, profile picture, and any content you post. This information may be used to engage with you, respond to your inquiries, and improve our services.
23. Data Minimization
23.1 Principle of Data Minimization
We adhere to the principle of data minimization, which means that we only collect and process the personal information necessary to achieve the purposes outlined in this Privacy Policy. We regularly review our data collection practices to ensure compliance with this principle.
24. Automated Decision-Making
24.1 Automated Processing
We may use automated decision-making processes to enhance our services, such as fraud detection, credit scoring, or personalized marketing. These processes are based on algorithms that analyze your information to make decisions.
24.2 Your Rights
You have the right to request human intervention, express your point of view, and contest automated decisions that significantly affect you. To exercise these rights, please contact our support team.
25. Accountability and Governance
25.1 Data Protection Officer
Our Data Protection Officer (DPO) is responsible for overseeing our data protection practices and ensuring compliance with applicable laws. You can contact our DPO at koketso@kemyshopping.com for any data protection concerns.
25.2 Internal Policies
We have implemented internal policies and procedures to ensure the protection of your personal information. This includes regular training for our staff, periodic audits, and adherence to best practices in data management.
26. Privacy by Design
26.1 Commitment to Privacy
We are committed to incorporating privacy by design principles into our products and services. This means that we consider privacy at every stage of development and implement measures to protect your information from the outset.
26.2 Continuous Improvement
We continually assess and improve our privacy practices to stay aligned with industry standards and legal requirements. Your feedback is valuable in helping us enhance our privacy measures.
27. Transparency and Openness
27.1 Transparent Practices
We believe in transparency and openness about how we collect, use, and share your information. This Privacy Policy is part of our commitment to being transparent with you.
27.2 Access to Information
You have the right to request information about how we handle your personal data. We will provide you with clear and concise explanations about our data practices upon request.
28. Community and Support
28.1 Building Trust
We strive to build trust with our users by being open and honest about our privacy practices. Your trust is essential to us, and we are dedicated to maintaining it.
28.2 Support Channels
If you have any questions, concerns, or need assistance with your privacy rights, please reach out to our support team at support@kemyshopping.com. We are here to help you and address any issues you may have.
29. User Responsibilities
29.1 Keeping Information Updated
You are responsible for ensuring that the information you provide to us is accurate and up-to-date. Please notify us of any changes to your personal information to help us maintain the accuracy of our records.
29.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately if you suspect any unauthorized access to your account.
30. Third-Party Services
30.1 Integration with Third Parties
Our services may integrate with third-party services, such as payment processors, shipping providers, and analytics tools. These third parties may have access to your information to perform their functions.
30.2 Third-Party Policies
Third-party services are governed by their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with to understand their data practices.
Thank you for taking the time to review our comprehensive Privacy Policy. Your privacy and trust are of utmost importance to us. If you have any further questions or concerns, please don’t hesitate to contact us at support@kemyshopping.com.
Last Updated: 2023/04/23
By using our website, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes your acceptance of any updates or modifications to this Privacy Policy.
